hyosung atm epp error 97999

ICRW detects time out. Rearrange notes in Cassette3. Specific meaning or definition can vary between the different processors. Check the Cash Dispenser received command 2. Initialize after resetting the power 2. for initializing modem before Modem Dial connecting. Remove jammed notes on Cash Dispenser return path. 2. Code reported by host processor (Shazam). 1. Check the abnormal communication cable. Clean CS1A and CS1B. Check notes index value, 1. Clean CS1A and CS13, 1. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check the condition of the white plastic cassette retaining clips in the dispenser. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Error of being removed 2nd cassette before separate rejection, 1. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Remove note from the CDU delivery path.2. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). To show that DSR signal was turned to OFF(communication is cut). Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Check communication cable 3. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Clean CS1A and CS13, 1. Check the number of dispensed notes. Try different cards. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Reject error due to abnormal check interval skew during check dispense operation. Remove note from the CDU delivery path. Check wiring to mainboard. Remove notes jammed in CDU 3. Check second Dip Switch in Cash Dispenser B/D 3. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 1. Check phone number. Verify the Host phone number is programmed correctly. Check condition of exit gate, and the exit gate sensor. 1. Check modem cable. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. 9701040. Exchange Sensor after abnormal operating, 1. Check CS3 Sensor Cable 4. Realign check sheets in the check cassette box. Read data of ?Read Double Sensor? Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. 2. Clean the dispenser and test using diagnostics. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. 4. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Check the status of Black mark sensor 2. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Check the status of sensor and its connector. If this error persists, the printer will require service. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. Check the printer head and change if necessary. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. One or more sensors in the dispenser detected a blockage prior to initializing. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Reconfigure currency at supervisor mode, 1. If the cash is of known good quality then try cleaning the cassette and dispenser. Loose belts can slip off rollers and block sensors. To show that only SS,ES,LRC are contained in the track. Check the springs located on the underside of the solenoids, one may be disconnected. Replace Reject Solenoid 1, 1. CS4 sensor detects note in delivery path before CDU dispenses. Cash quality, condition of the rollers in the cassette can effect this condition. Rearrange notes in Cassette 3. ), 1. Check the status of setting paper2. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. 5. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Remove note from the CDU delivery path. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Sensor is located along the delivery path right after where the note exits the 1st cassette. Chapter1. Check modem and modem cable connection. Initialize after resetting the power 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Cash Dispenser(CDU) received the undefined command from AP software, 1. Reboot ATM 2. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. 2. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Check the status of Near End sensor and its connector. Check notes in Reject Box 2. Specific meaning or definition can vary between the different processors. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. . Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Remove note from the CDU delivery path. Receipt printer head overheated before printing. Call your attendant. Call your attendant. Reboot ATM. Use a business card or stiff paper to clear jams. One or two instances of this error does not usually indicate a defective part. 1. Recover printers Error. Double detect module reporting error, check wiring to the module. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Check the CIU Module Print Head. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. ), 1. Check wiring and CDU mainboard connections. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Straighten and shuffle cash in the cassette. The specified country/region code is invalid. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Initialize. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Replace the reject solenoid 1. Remove any jammed paper from the printer. Receipt printer head overheated before printing. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). CS13 sensor detects a bill with hole during dispensing. 1. If error occurs when checking CS11A cable operation, replace a sensor. Otherwise the printer needs service. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Check for notes in the Cash Dispenser. 1. Check bill jam or no note in cassette #2. Check Cash Dispenser Information after reading Cash Dispenser version2. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Initialize after removing notes or dust over Gate 2. Remove notes in the reject box and remount the reject box3. 1. Depending on the model of dispenser there are different causes and possible solutions. 1. Check if CS62 sensor poll is abnormal 3. Replenish receipt paper in paper charger2. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Loose belts can slip off rollers and block sensors. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. 1. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. CDU ROM does not match AP software. 2. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Check the front of the CDU and the cash tray for blockage. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. 2. 2. Remove a dust on the CS13 sensor, 1. Remove a dust on the CS13 sensor. Short delivery time: most parts is in stock 5. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Check if the CS3 sensor cable is disconnected 5. 3. Check all wiring connections to CDU mainboard. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check telephone line connection. Check CS3 Sensor BKRT3. If error is persistent, modem may be defective. To show that read error has happened in Multiple magnetic read command. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check Cash Dispenser Unit information. Check abrasion of the cassette box pick unit. (no retry), To show that the card has no magnetic track(no retry). Initialize after executing Cash Dispenser Information Set(?P?) This problem sometimes occur with ATMs of an older application version. Clean CS31AB and CS41AB, or remove foreign objects. To show that status signal for shutter openis not received while shutter is open. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Upgrade the Cash Dispenser firmware or download software again 3. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. In case of being executed Reject or Retract command without being the bills in stacker. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Remove note from the CDU delivery path.2. Make sure you are running the latest application version. Check and reseat all belts. The ATM time, as set in the Operator Function Menu, is incorrect. Remove note from the CDU delivery path.2. 1. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. 1. Check the Cash Dispenser received command 2. Clean CS1A. Initialize 3. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. 1. Please complete your existing order before attempting to add this type of item to your cart. Check the modem connection and the modem test. Upgrade the Cash Dispenser firmware or download software again3. Check dust in existence CS5 Sensor Guide 5. Check the transaction from the host and try again. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Otherwise the dispenser may require service. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. In line filter may help this. reset the master password and clear the error, select it. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. 1. Remove note from the CDU delivery path. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. Remove dust in CS1~CS4 sensor 3. Check second Dip Switch in Cash Dispenser B/D 3. Check modem and modem cable connection 2. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Check CS8 Sensor Cable6. Check if the CIU communications serial cable is connected.3. Check for notes in the Cash Dispenser. The dispenser and mainboard are programmed with a country code (USA or Canada). 3. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Check the terminal setting from the host. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Command, Gate operation sensor (CS3) error before initial recovery, 1. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. To show that there found abnormal condition on the power-line. Remove jammed notes on Cash Dispenser return path 2. Check if each sensor is mounted.1. ?X? Check CS5_1 Sensor Cable2. Check bill jam or no note in cassette #2 2. Test Modem. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Failed to read Register of EPP. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. 1. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Initialize3. 2. It was detected that the feed lever was open before ther receipt printer started to operate. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Reboot ATM. 1. Time out(30sec.) Do RESET at Operator Function 2. Check CS15A Sensor Cable 3. Mount the retract box or open the box cover2. If persistent, it could be a defective modem. 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